Many of your customers need support during and after their buying journeys. To communicate their needs, they interact with your company through several provided channels, preferably the digital ones. And they expect to be provided with a quick and seamless support.
In response, your company is pressed to provide a consistent service across channels, aside from providing the customers with meaningful interactions and efficient resolutions. This is not an easy task, even for nowadays businesses.
That’s why DigiHR invites you to our event to learn about how Omnichannel support can improve your business: providing a smoother customer experience, reducing time to resolve customer issues, and increasing customer loyalty and retention.
Takeaways from the event:
– Why experts believe that omnichannel support is the future of customer engagement?
– How tightly is customer engagement linked with omnichannel support?
– How to seamlessly scale and implement omnichannel support in your organization?
Agenda for the event
09:30 – 10:00 – Registration and Networking
10:00 – 10:20 – Weefer & Freshworks partnership Introduction
10:20 – 11:00 – Omnichannel Support – Part 1
11.00 – 11.15 – Coffee break
11.15 – 12:00 – Omnichannel Support – Part 2
12:00 – 12:30 – Customer Success story
12:30 – 13:30 – Lunch and Networking
Speaker for the event
Kerthana Muralidharan (Kee)
Keerthana (Kee) is a seasoned product consultant and has years of deep down expertise in Freshdesk, Freshchat, and Freshcaller, which are some of the most sought after Freshworks products. She has successfully coordinated with partners by providing technical support and guidance in winning some of the high-value deals in APAC. Her technical know-how of APAC market is what makes her an acclaimed Freshdesk product evangelist.
Who should attend this event?
People who works in Customer Experience, Customer Support, Customer Service, Customer Relationship, Operations, E-commerce Department, Ticketing Department, Contact Center area.
You will get a confirmation from DigiHR as a ticket for entering the event.
For more information you can firstname.lastname@example.org or send a WhatsApp to 0811-8287-234